Privacy policy

PRIVACY POLICY

TABLE OF CONTENTS

ABOUT THIS PRIVACY POLICY
WHAT INFORMATION DO WE COLLECT?
HOW DO WE USE YOUR INFORMATION?
HOW DO WE HANDLE YOUR SOCIAL LOGINS?
WHO IS YOUR INFORMATION SHARED WITH?
HOW LONG DO WE KEEP YOUR INFORMATION?
MINORS
WHAT ARE MY PRIVACY RIGHTS?
WHAT IF I LIVE IN CALIFORNIA?
LINKS TO OTHER WEBSITES
UPDATES TO THIS POLICY
HOW TO CONTACT US

About this Privacy Policy

Thank you for choosing to be part of our community at Urban Coolab Inc. (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy.

When you visit our Sites (urbancoolab.com, urbancoolx.com, and hypecoolture.com) and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

This privacy policy applies to all information collected through our Sites, and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Services").

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at customerservice@urbancoolx.com .

What information do you collect?

We collect personal information that you voluntarily provide to us when registering at the Services, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect can include the following:

Publicly Available Personal Information. We collect first name, last name; current address; email address; social media; and other similar data.
Personal Information Provided by You. We may collect purchase history; and other similar data.
Financial Information. Please note that we do not collect Payment Data. All payment data is stored and handled by Stripe and Shopify. You can access their privacy policies through their respective websites.
Credentials. We collect passwords, and similar security information used for authentication and account access.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. For more information, check out our Cookie Policy.

How do you use my information?

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

To facilitate account creation and logon process. If you choose to link your account with us to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
To send you marketing and promotional communications. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below).
To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
Request Feedback. We may use your information to request feedback and to contact you about your use of our Services.
To protect our Services. We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and Contractual.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
To deliver services to the user. We may use your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services or Apps, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

How do you handle my social logins?

Our Services or Apps offer you the ability to register and login using your third party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile Information we receive may vary depending on the social media provider concerned, but will often include your name, e-mail address, friends list, profile picture as well as other information you choose to make public.

We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the Services or Apps. Please note that we do not control, and are not responsible for, other uses of your personal information by your third party social media provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.

Who is my information shared with?

We may process or share data based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services or Apps, which will enable them to collect data about how you interact with the Services or Apps over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

How long is my information kept?

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Minors

The services we provide on this Website are not intended for individuals below the age of 18. If you are under 18, please do not use or register on this Website.

What are my privacy rights?

You have certain rights under applicable data protection laws. These may include the right

(i) to request access and obtain a copy of your personal information(ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; or (iv) if applicable, to data portability. To make a request, please use the contact details provided below. We will respond to your request within 30 days. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you have questions or comments about your privacy rights, you may email us at customerservice@urbancoolx.com

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

■ Log into your account settings and update your user account.

■ Contact us using the contact information provided to terminate your account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services or Apps. For further information, please see our Cookie Policy.

Opting out of our email list: You can unsubscribe from our email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:

■ Note your preferences when you register an account with the site.

■ Access your account settings and update preferences.

■ Contact us using the contact information provided.

What if I live in California?

California Civil Code Section 1798.83, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.

What if I live in the EU?

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Links to other websites

The Services or Apps may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Services or Apps. You should review the policies of such third parties and contact them directly to respond to your questions.

Updates to this policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification via email. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

How to contact us

If you have questions or comments about this policy, you may email us at customerservice@urbancoolx.com

Updated March 10th, 2021

COOKIE POLICY

About this notice

This Cookie Policy explains how Urban Coolab Inc. uses cookies and similar technologies to recognise you when you visit and interact with our website. It explains what these technologies are, why we use them, as well as your rights to control our use of them. This Cookie Policy applies to any Urban Coolab product or service that links to this policy or incorporates it by reference. We use cookies and similar technologies to collect and use data as part of our Services as defined in our Privacy Policy.

Please read through this Cookie Policy carefully, by continuing to visit or use our Services, you are agreeing to the use of cookies and similar technologies for the purposes described in this policy. If you have any questions or concerns you can contact us via email at customerservice@urbancoolx.com

What are cookies?

A cookie is a small data file placed onto your device that enables Urban Coolab features and functionality. Cookies created by us are called "first party cookies". Cookies set by other parties are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the Website or mobile application. The parties that set these third party cookies can recognise your computer or mobile device both when it visits the Website or uses the mobile application in question and also when it visits certain other websites.

How long do cookies last?

We use two types of cookies: persistent cookies and session cookies. A persistent cookie may help us recognize you as an existing user, so it’s easier to return to Urban Coolab or interact with our Services without signing in again. A persistent cookie stays in your browser and will be read by Urban Coolab when you return to our site. Session cookies last only as long as the session (usually the current visit to a website or a browser session).

Types of cookies

Essential/Functional Cookies

These cookies are necessary to allow you to experience the full services available through our Website and to use some of its features, such as access to secure areas. For example, these cookies save your work in progress during the design process and authenticate you when you use our secure login pages. Without these cookies, some parts of our site will not work as they should.

Performance Cookies

We use performance/analytics cookies to measure traffic and usage data and to analyze how the Website is accessed, used, or is performing in order to provide you with a better user experience and to maintain, operate and continually improve the Website.

Social Media Cookies

On some pages of our Website, third parties that provide applications through our Website will set their own cookies in order to track the success of their applications or customize applications for you. Because of how cookies work, we cannot access these cookies, nor can the third parties access the data in cookies used by us.

These cookies are used when you share an article using a social media sharing button on our Website (e.g., Facebook, LinkedIn) as the social network that has created the button will record that you have done this. If you are logged in to your account with the third party, the third party will be able to link information about you with your actions via cookies.

Advertising Cookies

These cookies are set by third party advertising partners to customise the type of content that you see. At this time, we currently do not use advertising cookies.

List of Cookies

Cookie Provider	Category	Purpose
Urbancoolab	Essential	We use cookies to provide you with the Website and any services available and to use some of its features, such as access to secure areas, login accounts, and interacting with STiCH in the design process.
Google Analytics	Performance	We use Google Analytics to track user interactions on our site. This information is used to compile reports and to help us improve our service. The reports disclose website trends without identifying individual visitors.
Stripe	Essential	Stripe uses cookies during payment to authenticate users, secure payment, and track user and session data to prevent fraud.
Shopify	Essential & Performance	We use these cookies to estimate the number of unique visitors, to improve our websites and our merchants’ websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our websites and our merchants’ websites are performing and make relevant improvements to improve your browsing experience.
Alexa Metrics	Performance	We use Alexa Metrics to help measure how users interact with our websites.

Other Technologies

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Website to help customize the Website and improve your experience. A “web beacon” or “pixel tag” is a tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined, however they are reliant on cookies to function, so disabling the associated cookie will impair their function.

Controlling your Cookies

You have the right to decide whether to accept or reject specific cookies. You can control your cookie preferences in your browser’s settings. Please note, if you choose to reject cookies, you will still be able to use our Website but your access to some functionality and areas of our Website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

On our website and apps, we use Google Analytics as our analytics provider. You can opt out of Google Analytics by installing Google's Browser Opt-Out Add-On.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

There are also online tools such as Digital Advertising Alliance's Browser Check and European Interactive Digital Advertising Alliance's Your Online Choices site which allow you to choose how cookies are used throughout the web based on the device and browser you are using.

More about cookies

For more information about cookies, including explanations about how cookies are placed on your device, or how to manage and delete them, visit http://www.allaboutcookies.org.

Updates to this notice

We may update this Notice from time to time in response to changing legal, technical or business developments. When we update our Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

Updated March 10th, 2021